Ali Cole, Program + Product Manager
Support Center Article:
"How to use Scanner 3.0"
In 2022, I developed an in-depth guide for a new barcode scanner app. The new app significantly differed from the prior version, so clear and easy-to-follow instructions and pre-emptive troubleshooting tips were needed to help ensure a seamless transition for the user base. Additionally, I opted to compliment the written content with a video demo that offered a visual walkthrough of the app's features.
My Role
Technical Writing
Video Demo & Voiceover creation, recording & editing
Article Layout
How-To Use Scanner 3.0
We know that having a barcode scanner that can accurately scan various barcode types is a must-have for most retail operations. This is why we’ve developed a new scanner app that is faster, more reliable, and customizable.
In this article, we will guide you through how to use our new scanner, including:
Before you start:
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Scanner 3.0 is a new app that you will need to download from the app store. If you have not yet downloaded and / or set up your 3.0 scanner device, please check out our "Setting up Scanner 3.0" article first.
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Make sure that you have a wireless connection available.
Scanning Products to your Register Cart
Now that you've registered your new scanner device and connected it to your active register drawer, you're ready to start scanning products at the register.
To add products to a register cart:
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Open the “Scanner 3.0” app on your scanning device.
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Click on the “Continue Scanning” area below the camera frame.
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Take the item you wish to scan and face the item barcode towards the scanner camera.
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Depending on your scanner settings, the scanner will alert you that it has successfully scanned an item by vibrating and/or emitting a beep.
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The successfully scanned product will automatically show up in the cart of the connected register.
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Repeat the steps above until you’ve scanned all the items to the cart, and then proceed with the register transaction as you normally would.
Controlling the Scanner Camera
Our scanner app allows you to control the camera while actively scanning barcodes. You can control the camera as follows:
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Zoom in by swiping up
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Zoom out by swiping down
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Focus by tapping the area you want the camera to focus on
Disconnect and / or Switch Register Drawers
To disconnect your register drawer from the scanner:
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Click the gear icon (âš™) in the upper right area of the scanner. This will open the scanner settings.
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Click the “Disconnect Drawer” button.
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This will close the scanner settings modal and return you to the main scanner area.
To switch between register drawers:
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Disconnect the register drawer
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On your register device:
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Go to the register homepage on the device you wish to connect the scanner to.
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At the top of the menu side of the register, you will see a row of icons; click the scanner icon.
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On your scanner device, click on “Link a Drawer”
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Scan the QR code in the modal
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Customizing your Scanner Settings
You can customize your scanner settings to match the needs of your shop. To access the settings area, click the gear icon (âš™) in the upper right area of the scanner. Settings can be customized as follows:
Camera Settings
Setting
When to Use It
What it Does
Auto Torch
If you are in a low-light situation and need additional illumination for the camera to detect and scan barcodes.
Turns on your device's camera flash to provide the additional light needed to complete your scans
Continuous Scanning
If you need to scan multiple barcodes quickly.
Allows you to scan multiple barcodes in a single scanning session without the need to tap the screen in between each barcode scanned.
Restrict
Scanning Area
By default, the scanner will try to read barcodes anywhere in the camera frame.
However, in some cases, you may want / need to restrict the area in which the scanner searches for barcodes.
Limits the area in which you can scan the barcode within.
Feedback Settings
Beep
When this setting is enabled, you will hear a beep each time the scanner completes a scan.
Vibrate
When this setting is enabled, your device will vibrate each time the scanner completes a scan.
Barcode Settings
FAQs and Troubleshooting Tips
1. Does the new scanner app require a Bluetooth connection?
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No. Our new scanner app is 100% wireless and does not rely on Bluetooth or hardwired cables. All you need is a working wireless connection.
2. Does the new scanner app scan customer IDs in addition to products?
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No. Scanner 3.0 is an all-new app and does not rely on functionality from the previous scanner app. Once you have downloaded the Scanner app 3.0 and feel comfortable using it, we recommend deleting the old scanner app.
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3. Does the new scanner app scan customer IDs in addition to products?
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Our first iteration of Scanner 3.0 is designed for product scanning and does not yet include the ID validation functionality. We will be rolling out ID validation and automatic customer information capturing in future iterations of the app.
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4. One of the products I scanned returned a “Product not found” error message; how do I resolve the issue?
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If you receive this error, it is likely due to one of the scenarios below:
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Scenario 1: You have accidentally scanned an item not in your inventory.
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Since our scanner, by default, will scan any readable barcode within the camera frame, we recommend that you separate the register items you wish to scan from any other items with visible barcodes.
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If this error is regularly occurring, we suggest you turn off “Continuous Scanning” if enabled and turn on “Restrict scanning area” to keep a tighter camera frame.
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Scenario 2: The barcode on the item does not match the item's barcode in your inventory.
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Double-check that the package label's barcode matches your POS's barcode information.
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If they are out of sync, you can adjust the product barcode on the detail page.
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5. I have the “Scanner Feedback” setting set to beep, but I do not hear the beep when I scan products; how do I resolve this?
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The most common reason is that your scanner device is set to Ringer Off / Silent mode. To resolve this, turn off silent mode on your device and double-check your volume level to ensure it’s audible.